Terms of service

Last Updated: 26 February 2026

Welcome to Sugartales.

These Terms of Service (“Terms”) constitute a legally binding agreement between Sugartales (“Company”, “we”, “us”, or “our”) and you (“User”, “you”, or “your”) governing your access to and use of our website, products, and services (collectively referred to as the “Services”).

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms along with our Privacy Policy and other applicable policies.

If you do not agree, please do not use our Services.

1. Eligibility & Account Responsibility

By using our Services, you confirm that:

  • You are at least 18 years of age or accessing the website under parental supervision.

  • All information provided by you is accurate, current, and complete.

  • You are responsible for maintaining confidentiality of your account credentials.

  • Any activity conducted through your account is your responsibility.

We reserve the right to suspend or terminate accounts providing false or misleading information.

2. Products & Services

We strive to display product information, images, and descriptions as accurately as possible. However:

  • Product colors or appearance may vary depending on device screens.

  • Product availability may change without prior notice.

  • We reserve the right to modify or discontinue products at any time.

All purchases are intended for personal use only and not for resale.

3. Orders & Acceptance

Placing an order constitutes an offer to purchase.

An order shall be considered accepted only after successful payment confirmation and order approval by Sugartales.

We reserve the right to:

  • Refuse or cancel any order,

  • Limit quantities,

  • Cancel orders suspected of fraud or unauthorized transactions.

If an order is cancelled after payment, eligible refunds will be processed as per our Refund Policy.

4. Pricing & Payments

  • All prices are listed in INR unless stated otherwise.

  • Prices may change without prior notice.

  • Applicable taxes and shipping charges may be added at checkout.

  • Payments are processed through secure third-party payment gateways including Cashfree and other authorized providers.

You confirm that you are authorized to use the selected payment method.

5. Shipping & Delivery

Delivery timelines displayed on the website are estimates only.

Sugartales shall not be liable for delays caused by:

  • Logistics partners,

  • Natural events,

  • Government restrictions,

  • Circumstances beyond our control.

Risk and ownership of products pass to you upon delivery to the shipping carrier.

6. Refunds & Returns

Refunds, returns, or exchanges shall be governed strictly by our Refund Policy available on the website.

Failure to raise refund requests within the specified timeline may result in ineligibility for refunds.

7. Intellectual Property Rights

All content on this website including:

  • logos,

  • designs,

  • graphics,

  • product images,

  • text,

  • website layout,

is the intellectual property of Sugartales or its licensors.

You may not reproduce, distribute, or commercially exploit any content without prior written permission.

Unauthorized use may result in legal action.

8. Third-Party Services & Links

Our website may contain links or integrations with third-party platforms including payment gateways and Shopify services.

We are not responsible for the content, policies, or practices of third-party websites or services accessed through our platform.

9. Shopify Platform Relationship

Our store is powered by Shopify to enable ecommerce functionality.

All purchases are made directly with Sugartales. Shopify shall not be responsible for transactions, product delivery, or disputes arising between you and Sugartales.

10. User Conduct

You agree not to use the website:

  • For unlawful purposes,

  • To transmit harmful or malicious code,

  • To violate intellectual property rights,

  • To engage in fraud, abuse, harassment, or misleading activities.

Violation may result in immediate suspension or termination of access.

11. Disclaimer of Warranties

All Services and products are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted, secure, or error-free operation of the website or Services.

To the fullest extent permitted by law, all implied warranties are disclaimed.

12. Limitation of Liability

Sugartales, its directors, employees, partners, or service providers shall not be liable for:

  • indirect or consequential damages,

  • loss of profits or data,

  • delays or service interruptions,
    arising from use of the website or purchased products.

13. Indemnification

You agree to indemnify and hold harmless Sugartales and its partners from any claims, damages, or liabilities arising from:

  • breach of these Terms,

  • misuse of Services,

  • violation of applicable laws or third-party rights.

14. Force Majeure

We shall not be liable for failure or delay in performance caused by events beyond reasonable control including natural disasters, strikes, governmental actions, or technical failures.

15. Termination

We reserve the right to suspend or terminate access to our Services at any time without prior notice if these Terms are violated.

Obligations incurred prior to termination shall survive termination.

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts located in West Delhi, Delhi, India.

17. Changes to Terms

We may update these Terms at any time without prior notice.

Continued use of the website after updates constitutes acceptance of revised Terms.

18. Contact Information

Sugartales
Email: care@sugartails.online

Business Address: BASEMENT,HOUSE NO 76,KHASRA NO 54/10,11/1/31,VILLAGE JONAPUR,NEW NEW, SOUTH WEST DELHI, DELHI, PIN: 110047
Phone Number: +91 8076969966