Refund policy

Last Updated: 26 February 2026

At Sugartales, we follow a Zero Return Policy to maintain product hygiene, quality standards, and operational efficiency.

Please read this policy carefully before placing an order.

1. Zero Return Policy

We do not accept physical returns once products have been delivered.

All purchases made on our website are considered final unless the product received is:

  • Damaged during transit,

  • Defective,

  • Incorrect item delivered, or

  • Missing from the order.

Return requests made for reasons such as change of mind, incorrect selection, size preference, or personal dislike will not be accepted.

2. Replacement / Refund Eligibility

You may request a replacement or refund within 48 hours of delivery only if:

  • The product is damaged,

  • The wrong product was delivered, or

  • The item is defective upon arrival.

To be eligible:

  • The product must be unused.

  • Original packaging must be retained.

  • Unboxing video or clear photographic proof is required.

  • Valid order confirmation or receipt must be provided.

Requests raised after 48 hours of delivery will not be eligible.

3. How to Request Support

To report an issue, email:

📧 care@sugartails.online

Include:

  • Order ID

  • Issue description

  • Images or unboxing video evidence

Requests without supporting proof may be declined.

4. Resolution Process

After verification, Sugartales may, at its sole discretion:

  • Provide a replacement product, or

  • Issue a refund to the original payment method.

We reserve the right to deny claims that do not meet eligibility criteria.

5. Refund Processing

If approved:

  • Refunds will be processed to the original payment method.

  • Processing time: 7–10 business days after approval.

  • Bank or payment provider processing time may vary.

Shipping charges (if applicable) are non-refundable.

6. Non-Refundable Items

Refunds or replacements will not be provided for:

  • Sale or discounted items,

  • Gift cards,

  • Personalized or custom products,

  • Perishable or hygiene-sensitive goods,

  • Products damaged due to misuse or handling after delivery.

7. Order Cancellation

Orders can only be cancelled before dispatch.

Once shipped, orders cannot be cancelled or refunded.

8. Fraud Prevention

Sugartales reserves the right to refuse refunds or replacements in cases involving:

  • Repeated refund abuse,

  • Suspicious claims,

  • Incomplete evidence,

  • Policy misuse.

9. Contact Information

For all return or refund queries:

📧 care@sugartails.online

Return Address (if replacement pickup required):
BASEMENT,HOUSE NO 76,KHASRA NO 54/10,11/1/31,VILLAGE JONAPUR,NEW NEW, SOUTH WEST DELHI, DELHI, PIN: 110047

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