Shipping policy
Order Processing
All orders are processed and dispatched directly by Sugartales from our own facility. Orders are typically processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Timeline
We aim to deliver your order as quickly and safely as possible:
- Metro Cities: 2–4 business days
- Non-Metro Cities: 3–7 business days
- Remote Areas: 5–8 business days
Delivery timelines may vary depending on location and external factors such as weather or logistics delays.
Shipping Charges
We may offer free shipping on select orders or promotional campaigns, which will be clearly communicated on the website.
Order Tracking
Once your order is dispatched, you will receive a tracking link via SMS or email to monitor your shipment in real-time.
Self-Shipping Model
Sugartales currently manages shipping operations internally to ensure:
- Better quality control
- Reliable packaging
- Faster processing
- Careful handling of pet products
Delivery Attempts
Our delivery partners will attempt delivery multiple times. If the delivery fails due to incorrect address or unavailability, the order may be returned.
Delays
While we strive to meet delivery timelines, delays may occur due to:
- High order volumes
- Weather conditions
- Courier partner issues
In such cases, we appreciate your patience and understanding.
Damaged or Missing Orders
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:
- Order ID
- Photos of the product/package
Our team will resolve the issue promptly.
Contact Us
For any shipping-related queries, please contact our support team:
Email: care@sugartales.online
Phone/WhatsApp: +91 8076969966